Frequently Asked Questions
Order and delivery:
When will I receive my order?
The average delivery time is 7-15 days. Because our products
Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transportation costs and we can offer the products at a lower price than the competition and cover the shipping costs ourselves.
The expected delivery time has passed, where is my order?!
Answer: In 99% of cases, orders are delivered within the expected delivery time.
Delivery times. Unfortunately, an order can sometimes be delayed during the delivery process.
Delivery procedure. You can check the status of your order via the following link:
>> Click here to track your order <<
Have you not received anything 3 days after the expected delivery date? Please contact us
I am missing some products from my order, how is this possible?
Since we work with different suppliers, it is possible that the products
are shipped separately. If items are missing from your order, you can
usually after 2-3 days. We apologize for the inconvenience.
What are the shipping costs?
We are responsible for the shipping costs of the order.
*It sometimes happens that we give away some FREE items as a promotion. We charge €6.95 for shipping to cover the costs.
Exchanges and returns
I am not satisfied with my order, can I return it?
Yes, you can return any order, if it is undamaged and unused, within 14 days without giving a reason.